Submit Return Form or print and put your returns label in your parcel.
Now that you have submitted the Return Form or you have generated your returns label, please print the label and put it into your parcel.
All you have to do is include a written note with your order number and details so our warehouse knows who the return is from.
Please note, you will need to pay the cost of return and also put the invoice back into your parcel.
Exceptions: if we can verify that the item arrived defected, then we will cover the shipping cost for the return.
Plus Eighty One Return Desk
Mitsukoshi・Isetan Tokorozawa Center 2F, 484-2, Simotomi, Tokorozawa, Saitama, 359-8511, Japan
Drop your return parcel at your closest Parcelshop
For returns caused by the customer, the customer is responsible for return shipping costs.
SUPPLIER will reply to inform you of the status of the return.
Please allow up to 10 - 15 business days (excluding weekends and Holidays) for your parcel to be returned back to the warehouse and processed by the returns team. We will send you a confirmation email as soon as we have processed your return. Please wait to receive your confirmation email.
Once we confirm the item(s) have arrived at our warehouse, we will then move forward with the refund process. However, if we find that the return does not fulfill the checklist, we will not be able to issue a refund. We will have to send the parcel back to you with the ‘Cost on Delivery’ method.